Broadband Telephony

Service & Support

For total peace of mind, Interchange can provide a complete range of technical and professional services including:

Interchange's customer service group provides a professionally managed national helpdesk service acting as a single point of contact for customers with technical questions. Having been in the customer service business for over 30 years, we know the importance of the timeliness and quality of a support organisation's response to customer queries or problems and have even won awards from organisations like Royal Mail for the quality of our services.

To ensure service remains at the highest level, if a query cannot be dealt with simply, the customer is quickly referred to our in house technical support team. We monitor every call into our service desk and track it from start to finish using our own ISO9001 procedures.

Our Support Services Agreements are based on years of experience working with our customers and understanding their specific needs and, together with other optional services, provide a broad base of support services to accommodate virtually every customer need. Moreover, if you have a unique support requirement, Interchange will work with you to develop a customised support plan to meet your specific operational needs.

A comprehensive Support Services Agreement provides you, the customer, with complete hardware and software Support coverage. A single call to Interchange will assure quick resolution to questions or system performance problems whether it's a hardware or software issue.