Interchange Group - Broadband Telephony

Broadband Telephony isn't just about making calls using the internet instead of normal telephone lines. The technology means that we can change the way that we look at using the facilities available from modern communications systems to deliver benefits such as:

New ways of working and better business agility: If you have workers that work remotely, at multiple offices, on the road or even at home then you already know the challenges they face in being part of the business when they aren't in their normal office location. Interchange Broadband telephony solutions provide the means to change all of that, so staff can "be at their desk" on the usual number no matter where they are currently located - including overseas. Just consider what that could mean to your business if calls could get through to staff no matter where they were working - or even consider whether you need staff to be working in the office at all? What savings could be made then in office premises and running costs? What opportunities are there to improve sales performance
Convergence: Interchange Broadband telephony solutions also provide an excellent route to converged communications - where multiple communications technologies become available and accessible from a single platform. Voicemails and faxes can be received and forwarded as emails; calls can be initiated from the desktop (e.g. by clicking on a contact details in Microsoft Outlook™); or you can set your extension to forward call to another number, including your mobile phone. Now you can keep in the loop and stay on top 24/7 by responding to critical messages much quicker than ever before.
Improved sales performance: Converged communications and better business agility combine to ensure that both sales and customer service staff can maximise the timeliness, value and quality of each customer interaction leading to an enhanced ability to improve customer satisfaction, exploit business opportunities and increase revenues.
Capital cost savings: The latest IP telephone systems utilise technology that is less expensive to produce, more scaleable and hence costs less to purchase, add additional capacity and maintain than traditional telephone systems.
Operating cost savings: As well as lower support and maintenance costs, using internet technology also means that call and line rental costs can be reduced; and if you operate from multiple locations or branches (anywhere in the world) call charges can be eliminated altogether. Adopting new ways of working reduces premises running costs and provides a way to turn unproductive periods and wasted effort like travel time into additional productivity - as well as reducing travel costs and providing a "greener" way pf working.
Improved resilience: An IP telephone system enables you to recover communications much faster that a traditional telephone system - usually in a matter of just a few hours.
Extensive features: Interchange Broadband telephony solutions provide the sort of features usually found in much more expensive systems, but at far lower cost. Features like: Dedicated Call Centre and DDI numbers; Music on Hold; Caller ID and Call Screening; Voice menus ("Press 1 for Customer Service…"); Voicemail; Voicemail delivered as email; Call recording; Extension Monitoring; Group and Hunt pick-up; and Call Waiting come as standard on most solutions as well as built in QOS (Quality of Service).
Low cost conferencing: State of the art conference options mean that you can add the facility to manage conference calls of up to 25 participants in one or more simultaneous conferences with accessibility through an auto attendant, email notification and reminders of conferences, a lecture mode, moderator's capability to mute certain participants, dial-out to participants, password protection, ability to lock a conference, and much more. One Conference Server can even be shared across multiple global workgroups and provide significant cost savings over traditional network based conferencing services.
Management tools: Real time tools provide the ability to track call costs; call patterns / habits; or access history in near real time as well as being able to monitor calls (for example by Call Centre supervisors) for quality assessment and training purposes.
Easier "Moves, Adds and Changes": IP telephony means that adding, moving or changing extensions is quicker than easier than before, increasing flexibility and reducing the timescales to enact change.